Frequently Asked Questions

Below are a list of commonly asked questions. If you cannot find the answer to your problem/question below please contact us and we will do out best to help you.

TopDo I have to register?

There is no need to register. You are free to browse the shop and place orders without registering. However the site has many advanced features that are only available to registered customers...

TopHow do I search for products?

If you wish to search for a product that you know the name or quickfind code for, Navigate to products, Enter your search phrase in the box at the bottom of the page, select either "Quick Find Code" or "Description" and click Search

TopWhat is My Account?

The main function of My Account is to keep track of your quotes, orders and receipts, you can also change your account details including your password, billing address, delivery address and the number of products displayed on each page

(Registered customers only)

TopWhat is the My Catalogue?

My Catalogue is a list of products compiled by you. As you browse round the shop you can add products to your catalogue so that you can find them quicker on your next visit.

To add a product to your catalogue: When you find a product you want to add, click the "Add to Catalogue" button on the product details page

To view your catalogue: Click the "My Catalogue" on the Menu or select "My Catalogue" from the jump to box on the catagory pages

(Registered customers only)

TopMy browser doesn't support the required 128bit encryption for the credit/debit card server. What should I do?

The 128bit encryption we use to process credit/debit card orders is standard with all creditable e-commerce sites.

However Some older browers don't support 128bit encryption, if yours doesn't we recommend you update it from the relevent site. Internet Explorer, Mozilla, Opera

Users of Internet Explorer 5 can download this patch from microsoft.

TopEverytime i go back to my cart, its empty. Whats wrong?

In order for our website to remeber who you are, we need to place a cookie on your computer.

A cookie is a small text file, that holds a unique reference number that identifies you to us. This number is unique to us and contains no personal information.

Sometimes people disable cookies after hearing mis-leading reports over the security of cookies. However for our site to work you will need to enable cookies.

Please refer to the help file within your browser if you are unsure how to do this.

TopI've logged in, but the site has forgotten me - Whats Wrong?

You need to have cookies enabled, please see the FAQ above for more infomation.